Grow Young Shop offers a 60 Day Money Back Guarantee. We are committed to providing you with high quality products. If you are unhappy with your purchase for any reason, we are happy to accept online returns within 60 days of your purchase date for a full refund, exchange for an item of equal value, or store credit. Returns initiated after the 60-day return period are not eligible for a refund or exchange and instead you will be issued store credit in the form of an online gift card.
If you wish to start a return or exchange, please fill out our RETURN FORM
If you have any questions or concerns, don't hesitate to send us an email at email@example.com
DO NOT SEND ITEMS BACK UNLESS WE ASK AND PROVIDE YOU WITH A SPECIFIC ADDRESS. If you ship an item back to the address on your package, you may not be issued a refund, and we do not guarantee that we will receive your returned item. You must complete the RETURN FORM and wait to receive specific instructions before sending back your item(s).
HOW TO START A RETURN/EXCHANGE
To start a return or exchange, please fill out our RETURN FORM.
If your order was received with missing or damaged items, please fill out our RETURN FORM and specify the exact issue, attach necessary photos, and we will replace the item(s) accordingly.
Once you submit the form, a Customer Support agent will email you within 48 hours containing your Return/Refund/Exchange information. If you have any questions or concerns, email firstname.lastname@example.org
RETURN FREQUENTLY ASKED QUESTIONS
How do I submit a return or exchange request?
Please fill out our RETURN FORM
Do you provide free return labels?
Yes! We provide pre-paid return labels at no cost to you.
Where should I send my returns?
Once you submit your return form, we will send you a prepaid return label with the correct address. PLEASE only ship it to the return address that we provide and not to the address on your original package or your return will not be received.
Do you accept returns outside of the US?
Unfortunately, we only offer return labels for US orders.
I've received a damaged or defective item. What should I do?
We take pride in the quality of our products and if it's anything less than great, we want to make it right. In case you receive a damaged or defective item, please fill out the RETURN FORM and include the order number, a description of the damage/defects and clear photos of the damaged item(s). A customer representative will get back to you within 48 hours to resolve the issue.
My package is missing an item. What should I do?
Please fill out the RETURN FORM and include your order number and which item(s) are missing from your order. A customer representative will get back to you within 48 hours to resolve the issue.
I received the wrong item. What should I do?
Please fill out the RETURN FORM and include your order number, which item(s) you should have received and clear photos of the incorrect item(s). A customer representative will get back to you within 48 hours to resolve the issue.
If you have any questions, concerns, or want to share feedback, please email email@example.com