RETURN/EXCHANGES/REFUND POLICY
Grow Young Shop offers a 60 Day Money Back Guarantee. We are committed to providing you with high quality products. If you are unhappy with your purchase for any reason, we are happy to accept online returns within 60 days of your purchase date for a full refund, exchange for an item of equal value, or store credit. Original shipping charges are non-refundable. Returns initiated after the 60-day return period are not eligible for a refund or exchange. Please note that all clothing/apparel items are final sale and are not eligible for return, exchange, or store credit. We are also unable to accept international returns. Customers are responsible for return shipping costs unless they selected our Free Returns + Package Protection option during checkout. At this time, we are unable to process returns for orders shipped to CALIFORNIA due to state-specific regulations.
If you wish to start a return or exchange, please click here for our Claims & Returns Portal.
If your order was received with missing or damaged items, please continue to our Claims & Return portal.
You will receive a response within 48 hours with your return/refund information. Please check your spam/junk mail folder if you do not receive a response. For additional questions or concerns, you can email us at support@growyoungshop.com or Click Here to Send us an Email.
DO NOT SEND ITEMS BACK UNLESS WE ASK AND PROVIDE YOU WITH A SPECIFIC ADDRESS.
If you ship an item back to the address on your package, you may not be issued a refund, and we do not guarantee that we will receive your returned item. You must use our Claims & Returns Portal to receive specific instructions and return label.
EU RIGHT OF WITHDRAWAL
This section applies to eligible customers located in the European Union. Under the EU Consumer Rights Directive, European customers have the right to withdraw from many contracts within 14 days of receiving their order, without providing any reason.
To exercise your EU right of withdrawal, click here to start your withdrawal request.
Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.
We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.
This right applies to eligible items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.
RETURN FREQUENTLY ASKED QUESTIONS
How do I submit a return or exchange request?
To initiate a return or exchange, please visit our Claims & Returns Portal and follow the instructions provided. If you have any further questions, please contact us at support@growyoungshop.com or Click Here to Send us an Email.
Please note that eligible returns must be submitted within 60 days of your purchase date. Be sure your order falls within this timeframe before starting your request.
What is Checkout+?
Checkout+ is an optional add-on available at checkout that provides Free Returns + Package Protection for your order.
If you opt into Checkout+, eligible returns are covered with free return shipping. If you choose not to purchase Checkout+, you may still submit a return request for eligible items, but you will be responsible for the cost of return shipping.
Checkout+ is only available for orders placed within the U.S.
Where should I send my return?
After submitting your return request through our Claims & Returns Portal, you will receive a return label and instructions for where to send your package. Please only ship your return to the address provided in your return instructions. Do not send your return to the address listed on your original package, as it may not be received or processed.
Do you offer free returns?
We offer free return shipping only if you selected Checkout+ (Free Returns + Package Protection) during checkout. If you did not purchase this optional coverage, you are responsible for the cost of return shipping.
How do I know if I purchased Checkout+ (Free Returns + Package Protection)?
If you added this option during checkout, it will appear on your order confirmation email.
What if I didn't purchase Checkout+ (Free Returns + Package Protection)?
No problem! You can still return eligible items according to our return policy. Return shipping costs will simply be your responsibility.
Does Free Returns + Package Protection apply to subscription orders?
Yes. If you opted in to Checkout+ (Free Returns + Package Protection) when purchasing your subscription, the coverage and its associated fee will be included with each recurring subscription order unless you remove the option or cancel your subscription.
Do you accept returns outside of the U.S.?
Unfortunately, we currently only offer return labels for U.S. orders and are unable to process returns from outside the U.S.
I've received a damaged or defective item. What should I do?
We take pride in the quality of our products and want to make things right if your item arrives damaged or defective. Please visit our Claims & Returns Portal and follow the instructions to submit a claim. If your claim is approved, we will provide a replacement or the appropriate resolution.
I received the wrong item. What should I do?
Please visit our Claims & Returns Portal and follow the instructions to submit a claim. If your claim is approved, we will send the correct item or provide the appropriate resolution.
I didn't receive my order. What should I do?
If you did not receive your order, please visit our Claims & Returns Portal and follow the instructions to submit a claim. If your claim is approved, we will provide a replacement or the appropriate resolution.
My package is missing an item. What should I do?
Please visit our Claims & Returns Portal and follow the instructions to submit a claim. If your claim is approved, we will send a replacement item or provide the appropriate resolution.
Are clothing items eligible for returns?
No. All clothing and apparel items are final sale and are not eligible for return, exchange, or store credit.
If you have any questions, concerns, or want to share feedback, Click Here to Send us an Email.