Exchanges (if applicable)
We only replace items if they are defective or damaged. Since you receive free shipping, and items cannot be restocked, no refunds are given. If you need to exchange your order for the same item, send us an email at firstname.lastname@example.org.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We may ask you to return your defective product. If this is the case, we will provide a return address at the time of communication.
If you send a product back without confirming with email@example.com about a defective product approval, a refund will not be issued. Sending your product back is not a guarantee of refund.
DO NOT SEND ITEMS BACK UNLESS WE ASK AND PROVIDE YOU WITH A SPECIFIC ADDRESS. If you ship an item back to the address on your package, you will not be issued a refund, and we don’t guarantee that we will receive your returned item. Return shipping is at your cost and decision.
We do not accept returns. We will only replace an item for the same item. However, if you do receive an agreed upon refund, the cost of shipping & handling will be deducted from your refund. Shipping and handling costs are non-refundable. Cost of shipping and handling depends on the product in which you purchased.
For supplements, returns are not offered for any reason unless the product arrives defective or damaged. In the case it arrives defective or damaged, you will be sent a replacement of the same product.
So we can continue to provide users with high quality supplements at a low cost, taste preference, consistency preference, the product not agreeing with you, or any other reason does not call for a refund.
It is important that you review the ingredient list of the supplement you are purchasing prior to purchase to make sure the product will agree with you. If the product does not agree with you, we will not issue a refund. It is important that you review the ingredient lists and consult with your healthcare provider before beginning any supplement, exercise, or diet changes or plans. (The full ingredient lists of each supplement product is shown on www.growyoungshop.com under the specific product.)