RETURN/EXCHANGES/REFUND POLICY
Grow Young Shop offers a 60 Day Money Back Guarantee. We are committed to providing you with high quality products. If you are unhappy with your purchase for any reason, we are happy to accept online returns within 60 days of your purchase date for a full refund, exchange for an item of equal value, or store credit. Returns initiated after the 60-day return period are not eligible for a refund or exchange.
If you wish to start a return or exchange, please click here to send us an email.
You will receive a response within 48 hours with your return/refund Information. Please check your spam/junk mail folder if you do not receive a response.
DO NOT SEND ITEMS BACK UNLESS WE ASK AND PROVIDE YOU WITH A SPECIFIC ADDRESS. If you ship an item back to the address on your package, you may not be issued a refund, and we do not guarantee that we will receive your returned item. You must SEND US AN EMAIL and wait to receive specific instructions before sending back your item(s).
HOW TO START A RETURN/EXCHANGE
To start a return or exchange, please CLICK HERE TO SEND US AN EMAIL.
If your order was received with missing or damaged items, please CLICK HERE TO SEND US AN EMAIL and specify the exact issue, attach necessary photos, and we will replace the item(s) accordingly.
Once you submit the form, a Customer Support agent will email you within 48 hours containing your Return/Refund/Exchange information. Please check your spam/junk mail folder if you do not receive a response. If you have any questions or concerns, CLICK HERE TO SEND US AN EMAIL.
RETURN FREQUENTLY ASKED QUESTIONS
How do I submit a return or exchange request?
To initiate a return or exchange, please CLICK HERE TO SEND US AN EMAIL and include the following details:
- The item(s) you wish to return and the quantity.
- Whether any item(s) have been opened.
- The reason for your return or exchange.
Our team will review your request and email you with further instructions. As a reminder, our policy states we can only accept returns within 60 days of your purchase date so please ensure your order is within this window.
Do you provide free return labels?
Yes! We provide pre-paid return labels at no cost to you.
The customer is responsible for PRINTING out the return label provided via email.
Where should I send my returns?
Once you send us an email, we will send you a prepaid return label with the correct address. PLEASE only ship it to the return address that we provide and not to the address on your original package or your return will not be received.
Do you accept returns outside of the US?
Unfortunately, we only offer return labels for US orders.
I've received a damaged or defective item. What should I do?
We take pride in the quality of our products and if it's anything less than great, we want to make it right. In case you receive a damaged or defective item, please CLICK HERE TO SEND US AN EMAIL and include the order number, a description of the damage/defects and clear photos of the damaged item(s). A customer representative will get back to you within 48 hours to resolve the issue.
My package is missing an item. What should I do?
Please CLICK HERE TO SEND US AN EMAIL and include your order number and which item(s) are missing from your order. A customer representative will get back to you within 48 hours to resolve the issue.
I received the wrong item. What should I do?
Please CLICK HERE TO SEND US AN EMAIL and include your order number, which item(s) you should have received and clear photos of the incorrect item(s). A customer representative will get back to you within 48 hours to resolve the issue.
If you have any questions, concerns, or want to share feedback, CLICK HERE TO SEND US AN EMAIL.
